Workbench Module
The Rogue Workbench is our unique user GUI that creates, actions, sends or receives electronic documents as defined by your program or service. The Workbench allows managers and front line workers to process documents (print, review, sign, etc.) and exchange them for approval. Work is sent, received, exchanged and archived without ever losing its business context. Multiple programs or operations can be viewed through a single instance of the Workbench.
The Rogue Workbench uses customized ‘plug-ins’ to reflect the requirements of a specific client or wider industry standard. Building on the RDC Framework to support fundamental workflow, coupled with the infrastructure offered by RDC Enterprise Modules, clients can implement specific systems quickly. This is made possible using a Rapid Application Development (RAD) method based on Electronic Business Agents (EBA’s) that tailor the Workbench to your specific way to doing business or aligned with standards set by your industry. This allows for true, rapid solution development. It also provides the groundwork for adding new processes and systems over time to your existing platform.
The Workbench can:
- send, receive and view structured data as ‘easy-to-action’ electronic forms
- file work-in-progress for easy access, collaboration and processing
- request approval based on your delegation authorities and monetary thresholds
- access case management or product histories as well a standard and custom reports
- allow front line workers to preview and print formatted, official documents (including MICR cheques) with logos and control numbers
- manage and inventory official documents
- view and print reports, case files and audits
- route, schedule, reassign or share work
- assign or remove users
Here is an example of a decision screen agent that supports decision making on an application for social assistance. Staff efficiency increases by assisting your people with precise information, rules validation and minimized data entry. Workers are able share documents and seek remote approvals that include digital signatures.
EBAs can be tailored to accomodate any operational or program process. They can be used to update or supplement existing investments in ERP or aligned with embedded manufacturing software.
Workers, managers and executives can process a wide range of work-flows through a single, common interface.
Information is stored both locally and centrally, allowing for operation anytime (on or off line). Unlike traditional web servers, both the originator and receiver have equal access to common data. Rules can be updated remotely so that users are always up-to-date.
Executives are able to access a unified a view of work across separate operations. This simplifies analysis of trends and harmonized silo work-flows.
Operationally, the Workbench standardizes the ‘look-and-feel’ access across programs, facilitating change management and training of staff over time. Users can access multiple programs with different rules and forms. They are dynamically kept up to date on the latest policies and procedures.
The user interface through which events are viewed includes a virtual filing system, work list to view and open specific ‘forms’ and a custom query message center.
